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Privacy Policy
This privacy policy sets out how italk processes any information (also referred to as data) that you give when you use this website, as well as any information we hold about you as a customer. This policy should explain how we safeguard your data.
This privacy policy applies between you, the User of this Website and italk, the owner and provider of this Website. italk takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
This Privacy Policy is applicable to any personal information, which is given by You to Us ("User Information") via this web site. This Policy is devised to help you feel more confident about the privacy and security of your personal details.
"You" shall mean you, the user of the Site. "We/Us" means italk ."Users" means the users of the Site collectively and/or individually as the context allows.
We may, from time to time, share your information with third parties for marketing purposes. We will only share your information with third parties for marketing purposes if, and when, we have asked you if you are happy for this to happen and you have agreed. The third parties we may share your information with are listed below:
Fundraising Innovations Ltd trading as Energy Helpline: a Company registered in England and Wales Company Registration No 04426857 and having its registered office at The Cart Wagon Lodge, Friday Street Farm, Friday Street, East Sutton, Kent ME17 3DD.
We process personal data only in strict compliance with all Data Protection legislation. The Data Protection Act 1998 is the law that sets out what companies must and must not do with any individual’s information they have. Italk is registered as a data controller, which is overseen by the Information Commissioner
Scope of this privacy policy
This privacy policy applies only to the actions of italk and Users with respect to this Website. It does not extend to any websites that can be accessed from the Website including, but not limited to, any links we may provide to social media websites.
We process personal data only in strict compliance with all Data Protection legislation. The Data Protection Act 1998 is the law that sets out what companies must and must not do with any individual’s information they have. Italk is registered as a data controller, which is overseen by the Information Commissioner
What information do we collect?
We may collect the following information:
Our use of Data
1. For purposes of the Data Protection Act 1998, italk is the” data controller”.
2. To monitor and improve the Site and our services
3. Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and/or other companies within the group.
4. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.
5. Your usage of our service, such as information about calls you have made or what times you are using your italk broadband. This is required so that we can correctly bill you for the use of our services.
6. If you ever call us, we may also record those calls for training and monitoring purposes, and our Customer Care team will keep notes for each call on your records. From time to time we may ask you to fill in a questionnaire or provide us with feedback. We may do this to see if there is anything we can do to improve our service.
7. We may also collect information from third parties, for example other people in the same household.
Use of your information
In accordance with General Data Protection Act, we will retain your information for as long as you wish us to, and/or - If you use our service and/or we provide a service to you, we will retain your information for 6 years from which your account is settled. If you provide, and/or we hold your information, but have not provided you with a service, we will hold your information for no longer than 6 months. Please be aware we are required to retain data in regard to managing your account.
The information that we collect is used for a variety of purposes, which may in your case include some of the following:
• To manage your account effectively
• To help provide you with the service
• To provide you with updates and other service information
• To identify products that might suit your requirements
• Debt collection purposes
• Fraud prevention/detection
• To check your identity and ensure the records we have about you are correct
• To carry out market research, or marketing
• To profile service usage in order to calculate bills
• To improve the service we provide
• To improve the website
Disclosure of your information
We may provide some of your information to our partners, or third parties in which we conduct our business. This would only be applicable if the need arises for support or technical reasons, to help us continue providing you a service. This could be to get equipment delivered or if you have a fault that requires an engineer visit or for quality monitoring purposes.
We also may perform a credit check on applications for our products or services. This is recognised industry practice as it contributes to our decision for accepting applications.
Security and data retention
Data security is of great importance to italk and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure
and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
IP addresses and Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
If you enter any information on our website, such as filling in a form, this information may also require a cookie to help pre-fill these fields for subsequent visits.
Some cookies also help you purchase our products, such as saving your selection or remembering your tick boxes, and carrying this information to checkout or purchase. This is particularly beneficial if you navigate away from the page temporarily.
If you use the website to provide feedback or to set a call-back request, we will also log your IP address for compliance and due diligence purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about cookies see www.allaboutcookies.org.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Your rights
You have the right to opt-out of us processing your data for marketing purposes. This can be done by contacting us using any of the methods found below in the Contact section.
Access to information
The Data Protection Act 1998 allows individuals to request access to the data a company holds on or about them. This request is known as a Data Subject Access Request (DSAR).
Contact
Address:
Italk
Unit 6 Gemini Centre
136-140 Old Shoreham Road
Hove East Sussex
BN3 7BD
Customer Care number: 0333 210 4290
Customer Care email: customercare@italktelecom.co.uk
Our website: www.italktelecom.co.uk
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